FAQ
This Frequently Asked Questions page systematically answers common doubts and inquiries from customers regarding product selection, order placement, shipping services, product use, and after-sales processing, aiming to provide convenient and efficient shopping guidance for all users. We have sorted out the most representative questions based on daily customer consultation, covering core links of the entire shopping process. If customers have other personalized questions not covered below, they can refer to other official policy pages or consult our after-sales team for professional answers.
Regarding product selection and style matching, most customers are concerned about the applicable scenarios and size matching of different vases. Our vase series covers mini tabletop styles, medium living room decorative styles, and large floor-standing styles, suitable for desktop decoration, living room collocation, porch display, and commercial space layout respectively. All product pages have detailed size parameters, material descriptions, and scene matching suggestions. Ceramic vases are suitable for elegant and minimalist home styles, glass vases fit modern light luxury styles, and handmade pottery vases are more compatible with vintage and rustic decoration styles, which customers can select according to personal preferences and spatial styles.
In terms of order and shipping problems, customers often consult about order modification, shipping time, and package tracking. All orders can be modified for style, size, and shipping address within 24 hours after payment, before official shipment. Once the package is dispatched, no modification application can be accepted. The standard shipping cycle is stable and consistent with the shipping policy description, and peak seasons or special weather will cause slight delays, which are normal logistics phenomena. Tracking information will be updated synchronously after shipment, and customers can check the latest logistics status in real time through the official tracking channel.
For product use and after-sales issues, all vases are made of high-quality materials with stable quality and are suitable for fresh flower cultivation, dried flower insertion, and independent decoration. Glass and ceramic products are fragile, so please avoid severe collision and high-temperature scalding during use. For product damage, quality problems, or order errors caused by our side, customers can apply for after-sales processing in accordance with the return and exchange policy within the specified time. Discount promotional products also enjoy regular after-sales service rights, with individual special activity rules subject to official announcement. We always adhere to the principle of customer priority to solve all shopping problems for users.