Shipping Policy
This Shipping Policy outlines standardized shipping procedures, processing timelines, delivery terms, and related regulations for all orders placed on our online store, applicable to all domestic and international customers. We strive to provide stable, transparent, and efficient shipping services, ensuring that all vase products are professionally packaged and safely delivered to customers’ designated locations. By placing an order on our store, customers fully acknowledge and agree to abide by the terms specified in this policy, which covers order processing, shipping methods, delivery timeframes, package tracking, liability specifications, and exception handling rules.
All orders undergo systematic processing within 1 to 3 business days after successful payment confirmation. Processing procedures include order verification, product quality re-inspection, professional anti-collision packaging, warehouse sorting, and logistics docking. As fragile decorative goods, all vases are packaged with multi-layer protective materials, including bubble wrap, foam padding, and hard carton reinforcement, to effectively prevent collision, extrusion, and damage during transportation. Orders placed on weekends, public holidays, or peak shopping seasons will be processed sequentially on the next available business day to ensure packaging quality and shipment accuracy.
We provide multiple shipping options to meet different customer needs, including standard shipping, expedited shipping, and international shipping services. Standard shipping applies to most regional orders, with an estimated delivery timeframe of 5 to 12 business days depending on regional logistics conditions. Expedited shipping supports faster delivery within 2 to 5 business days for eligible regions, with additional shipping fees applicable. International shipping delivery times range from 10 to 25 business days, subject to customs clearance procedures and local logistics efficiency of the destination country. All shipping timeframes are estimated and not fully guaranteed due to uncontrollable factors such as weather, logistics delays, and customs inspections.
Once orders are dispatched, customers will receive real-time tracking information to monitor package transportation status. We take full responsibility for product damage or loss caused by improper packaging before shipment. However, we are not liable for delays, damage, or loss resulting from uncontrollable factors including natural disasters, local logistics suspension, customs detention, incorrect customer-provided address information, and remote area delivery restrictions. We reserve the right to adjust shipping fees, service scopes, and processing rules without prior notice, and any adjustments will take effect upon public update on the official website.